Privacy Policy

1. Who We Are

TeleAdvisor operates the website TeleAdvisor.site and provides independent third-party mobile support services. References to "we," "us," or "our" refer to TeleAdvisor. Our contact information is:

• Phone: (888) 774-0127
• Email: info@TeleAdvisor.site
• Website: TeleAdvisor.site

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly:

• Name and contact details (phone number, email address) when you call or email us
• Mobile account information you voluntarily share during a support session
• Payment information for service fees (processed through secure third-party payment processors)
• Communications, including call recordings (with your consent, where required by law) and email correspondence

Information Collected Automatically:

• IP address, browser type, operating system, and device information
• Pages viewed on our website, time spent, referral source
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide mobile support services you have requested
• Communicate with you about your support case or service inquiries
• Process payments for services rendered
• Improve the quality of our support and website
• Comply with applicable laws, regulations, or legal processes
• Prevent fraud and protect the security of our services
• Send you service-related communications (not marketing without your consent)

4. How We Share Your Information

We do not sell your personal information. We may share your information only in these limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (bound by confidentiality agreements)
• Legal Compliance: When required by law, court order, or to protect the rights, property, or safety of TeleAdvisor, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to privacy commitments

We do not share your personal information with wireless carriers, advertising networks, or any unauthorized third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Call records are retained for a period of 90 days unless a longer period is required by law. You may request deletion of your data at any time (see Section 9).

6. Security of Your Information

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (SSL/TLS), secure server storage, and restricted staff access. However, no method of data transmission or storage is 100% secure.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze site traffic. Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Advertising Cookies: Used for Google Ads conversion tracking to measure the effectiveness of our advertising

You may disable cookies through your browser settings, though this may affect certain website functionality.

8. Google Ads and Third-Party Advertising

We use Google Ads to advertise our services. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings. We comply with Google's advertising policies and clearly disclose our independent, third-party status in all advertising.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at info@TeleAdvisor.site or call (888) 774-0127.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To submit a CCPA request, contact us at info@TeleAdvisor.site.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@TeleAdvisor.site and we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites for informational purposes. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Phone: (888) 774-0127
• Email: info@TeleAdvisor.site
• Website: TeleAdvisor.site